Last updated: July 2026
Faer is an online marketplace that connects travellers with independent third-party providers across three categories: rides (fixed-route transport by licensed taxi drivers), experiences (tours, dives and activities run by operators), and rentals (cars, scooters, boats and other vehicles offered by operators). Faer is the marketplace, not the provider of any ride, experience, or rental. The transport, activity, or rental is supplied solely by the independent driver or operator you book with. References to "transfer" in our marketing or URLs describe a product travellers search for; they do not make Faer a transportation company.
You must be at least 18 years old and able to form a binding contract to book through Faer. Certain experiences and rentals carry additional eligibility requirements set by the operator or by law (for example a valid driving licence, a higher minimum age, swimming ability, or health declarations). You are responsible for meeting those requirements and for providing accurate eligibility information; if you or anyone in your party does not meet a stated requirement, the provider may decline service, and depending on the cancellation policy a refund may not be due.
Prices, availability and the key terms of each listing are displayed before you book. A booking request becomes a confirmed contract only when the relevant driver or operator accepts it (where acceptance is required) and Faer issues a confirmation. That contract for the underlying service is between you and the provider; Faer is not a party to it. By completing a booking you agree to pay the total price shown — a single all-in price, with no separate platform, service, or booking fee added to it — and to the cancellation policy presented at checkout, which is set and owned by Faer at the platform level.
The price shown at checkout is the all-in price for the booking. Optional extras or add-ons, and for rentals a security deposit and any provider-disclosed charges (such as fuel, mileage, damage beyond fair wear and tear, or late return), may apply in addition and are shown or described before you book. Any applicable indirect tax on the underlying service is the provider’s responsibility and, where it applies, is already reflected in the price the provider set. The currency shown at checkout is the currency you will be charged.
Payments are processed by our payment partner, Stripe. By booking, you authorise Faer, acting through Stripe, to charge your payment method for the total booking price and for any applicable no-show, deposit, or damage charges permitted by the listing and the cancellation policy. Depending on the booking, your payment may be authorised (held) at booking and captured when the booking is confirmed or completed; for rentals, a separate security-deposit hold may apply. Faer does not store full card details; these are handled by Stripe under its own terms.
Faer earns its revenue from a commission charged to the provider on each completed booking — not from any fee added to your price. You pay one all-in price; the provider receives that price minus the platform commission and any applicable payment-processing fees. Commission rates are set by Faer per market and category and are disclosed to providers in their payout breakdown; changes are prospective and never affect a booking already confirmed.
When you book a rental you must hold a valid, appropriate driving licence and meet the minimum age for the item (the legal minimum, or a higher minimum set by the operator). The operator verifies your eligibility at handover and may decline to release the item if you do not qualify, subject to the cancellation policy. A refundable security deposit may be authorised or held on your payment method and is released after return, less any documented, disclosed charges (such as damage beyond fair wear and tear, missing items, fuel, fines, or late return). Insurance on the item is provided by the operator under their own policy; Faer is not an insurer and does not provide rental, vehicle, or liability insurance. You are responsible for the item while it is in your possession and for operating it lawfully and safely.
If you do not show up for a confirmed booking, or arrive too late to receive the service, you may be charged in full as a no-show. Requests to modify a booking (such as date, time, or party size) are subject to availability and to any difference in price. Cancellations and refunds are governed by Faer’s platform-owned Cancellation & Refund Policy, which is set by Faer at the platform level, applies uniformly across the marketplace, and is presented to you at checkout; that policy controls whether and how much of a booking is refundable.
Drivers and operators are independent contractors, not employees or agents of Faer. They are responsible for holding all licences, permits, insurance and certifications required for their activity (for example a taxi licence and VOG for drivers, or operating permits and liability cover for experiences and rentals), for the safety and accuracy of their listings, and for delivering the service as described. Faer may apply a review gate to experience and rental listings but does not thereby assume responsibility for the underlying service.
You agree to provide accurate booking information, to arrive on time, to follow reasonable provider and safety instructions, and to treat providers, staff, vehicles and equipment with care. You are responsible for loss or damage you cause beyond fair wear and tear, as permitted by these terms and the listing. You may not use Faer to break any law; to harass, defraud, or endanger any person; to make fraudulent, speculative, or duplicate bookings; to circumvent the platform to avoid fees or payment; to scrape, reverse-engineer, or disrupt the service; or to post false, infringing, or abusive content. We may suspend or terminate accounts that breach these terms.
Because Faer is a marketplace and not the provider, the provider is solely responsible for the ride, experience, or rental and for any injury, loss, delay, damage, or incident arising from it. To the maximum extent permitted by law, Faer is not liable for the acts, omissions, or performance of any driver or operator, and Faer’s total aggregate liability to you for any claim relating to a booking is limited to the commission Faer earned on that booking. Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law, including your mandatory consumer-protection rights.
These terms and any dispute arising from your use of Faer are governed by the laws of Curaçao and, where applicable, the wider Dutch Caribbean. The courts of Curaçao have jurisdiction over such disputes, without prejudice to any mandatory consumer-protection rights you may have in your country of residence. We encourage you to contact us first so we can try to resolve any issue informally.
Faer may update these terms from time to time. The version and effective date are recorded with the document, and material changes may trigger a renewed request for your agreement before you continue booking. Continued use of the platform after an update means you accept the revised terms.
For questions about these terms, contact us at support@ridefaer.com.